Willow Glen Creamery is committed to making our website and our shop welcoming and usable for everyone, including people with disabilities. We believe great ice cream should be easy to enjoy no matter how you browse or how you visit us.
Our approach
We strive to align our website with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines help make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological needs.
What we do
- Use semantic HTML and ARIA where appropriate so screen readers can convey structure and intent.
- Provide alternative text for meaningful images and captions for non-text content where applicable.
- Design color and typography with contrast and readability in mind.
- Support keyboard navigation throughout the site, with visible focus states on interactive elements.
- Respect the “reduce motion” setting in your operating system and browser.
- Test with modern screen readers and assistive technologies when shipping new features.
In the shop
- Our San Jose location is accessible by wheelchair. Please ask a team member if you need assistance entering, ordering, or navigating the store.
- If you have a food allergy or dietary need, please let us know before ordering — our team is happy to help you choose safely. We share a facility with common allergens including dairy, eggs, nuts, soy, and wheat.
- Service animals are always welcome.
Third-party services
Parts of our experience rely on third parties — for example, online ordering through DoorDash, and embedded maps and social media. We don’t control the accessibility of those services, but we choose partners who take accessibility seriously and will work with you to find an alternative way to complete your task if needed.
Ongoing work
Accessibility is an ongoing effort. Some parts of the site may not yet fully meet our goals, and we are continually making improvements. If you encounter a barrier, we want to hear about it.
Feedback and requests
If you have trouble using any part of our website, if you’d like information in a different format, or if you need assistance placing an order, please contact us and we’ll do our best to help within a reasonable time:
- Willow Glen Creamery, 1100 Lincoln Ave #130, San Jose, CA 95125
- Email: hello@willowglencreamery.com
- Phone: (408) 762-4149
- Or use our contact page.
When reaching out, please tell us the page or feature you had trouble with and, if possible, the assistive technology and browser you were using. That helps us reproduce and fix the issue quickly.