Willow Glen Creamery (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or placing an order with us, you agree to the practices described here.
Information we collect
We collect only the information needed to run the shop and serve you well:
- Contact information you provide — name, email address, and phone number — when you create an account, contact us, or place an order.
- Order details such as items purchased and pickup time. Payment card information is processed by our payment provider and is never stored on our servers.
- Website usage data collected automatically, such as IP address, browser type, pages viewed, and referring site. This helps us keep the site secure and improve performance.
- Cookies and similar technologies used for essential site functions (such as keeping you signed in) and basic analytics.
How we use information
- To fulfill orders and communicate about them.
- To respond to questions and provide customer support.
- To operate, secure, and improve our website.
- To comply with legal obligations.
We do not sell your personal information. We do not use your data for profiling or automated decision-making that would have a legal effect on you.
Third-party services
We use trusted third-party services to run parts of our business — for example, hosting, payment processing, and online ordering and delivery through DoorDash. These providers only receive the information they need to perform their services and are contractually required to protect it. When you place an order through DoorDash, the DoorDash privacy policy also applies.
Data retention
We keep personal information only as long as needed for the purposes described in this policy, unless a longer period is required by law (for example, tax or accounting obligations). You can request that we delete your account data at any time by contacting us.
Your choices
- Account information. You can review and update the information in your account at any time.
- Marketing communications. If you ever receive marketing messages from us, every message will include an opt-out link.
- Cookies. You can set your browser to refuse cookies, though some parts of the site may not work as expected.
- Access, correction, or deletion. Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you. To make a request, contact us using the details below.
Children’s privacy
Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we’ll update the “Last updated” date at the top of this page. Material changes will be communicated through the site.
Contact us
If you have questions about this policy or how your information is handled, please reach out:
- Willow Glen Creamery, 1100 Lincoln Ave #130, San Jose, CA 95125
- Email: hello@willowglencreamery.com
- Phone: (408) 762-4149
- Or use our contact page.